Caller verification via carrier metadata

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 11889024
APP PUB NO 20230014180A1
SERIAL NO

17948991

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Embodiments described herein provide for passive caller verification and/or passive fraud risk assessments for calls to customer call centers. Systems and methods may be used in real time as a call is coming into a call center. An analytics server of an analytics service looks at the purported Caller ID of the call, as well as the unaltered carrier metadata, which the analytics server then uses to generate or retrieve one or more probability scores using one or more lookup tables and/or a machine-learning model. A probability score indicates the likelihood that information derived using the Caller ID information has occurred or should occur given the carrier metadata received with the inbound call. The one or more probability scores be used to generate a risk score for the current call that indicates the probability of the call being valid (e.g., originated from a verified caller or calling device, non-fraudulent).

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Patent Owner(s)

  • PINDROP SECURITY, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Cornwell, John Atlanta, US 9 21
Nelms,, II Terry Atlanta, US 18 52

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