System and method for call center dialog management
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United States of America Patent
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Feb 8, 2011
Grant Date -
May 5, 2005
app pub date -
Oct 30, 2003
filing date -
Oct 30, 2003
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A system and method for call center dialog management is disclosed. The method discloses: presenting a contact with a first call center dialog segment having a current call center dialog property; receiving from the contact a contact dialog segment; identifying a dialog property keyword within the contact dialog segment; replacing the current call center dialog property with a new call center dialog property in response to the dialog property keyword; and presenting a second call center dialog segment having the new call center dialog property to the contact. The system of the present invention, discloses means for implementing the method.
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