Implementing machine learning for life and health insurance claims handling

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United States of America Patent

PATENT NO 11783422
SERIAL NO

16136387

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Abstract

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Techniques for implementing machine learning to improve claim handling are disclosed. In some scenarios, the machine-learning, analytics model may be trained in accordance with data that is relevant to insurance products, such as life and health insurance. A set of labeled historical claims each corresponding to a settlement amount may be analyzed to train an artificial neural network. A claim may be received from a user mobile device, and may be analyzed using the trained artificial neural network to predict a claim settlement, which may be used to generate a settlement offer. The settlement offer may be transmitted to the user's mobile device, and if a manifestation of acceptance is received from the user, then the claim may be automatically paid.

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Patent Owner(s)

  • STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Christopulos, Nicholas U Bloomington, US 52 922
Donahue, Erik Normal, US 15 43
Goldfarb, Meghan Sims Bloomington, US 16 58
Hayward, Gregory L Bloomington, US 49 550

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