Interactive computerized communications systems with voice input and output
Number of patents in Portfolio can not be more than 2000
United States of America
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Apr 19, 1994
Grant Date -
N/A
app pub date -
Sep 11, 1991
filing date -
Apr 16, 1986
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A computerized system (10) and method for collecting input information from a person connected by telephone (14) to the computerized system (10). The system (10) calls up predetermined audio information to establish a dialogue with the person. An operator (62) dynamically reviews the ongoing dialogues and can modify the set of audio information being used. The system (10) analyzes the correctness of the person's input information and can request correction of the information or disconnect the person if a predetermined weighted error count is also exceeded. The person's input information also provides important sales information such as the relationship between the number of sales and the degree of operator involvement with the dialogue, the time of day, week or season of the dialogue and the time required to complete the dialogue.
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