Intelligent help system
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United States of America Patent
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-
Oct 30, 2001
Grant Date -
N/A
app pub date -
Oct 2, 1996
filing date -
Aug 2, 1990
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An intelligent help system which processes information specific to a user and a system state is described. The system incorporates a monitoring device to determine which events to store as data in an historical queue. These data, as well as non-historical data (e.g. system state), are stored in a knowledge base. An inference engine tests rules against the knowledge base data, thereby providing a help tag. A display engine links the help tag with an appropriate solution tag to provide help text for display.
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