Utilizing spare processing capacity to analyze a call center interaction
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United States of America Patent
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Aug 17, 2010
Grant Date -
N/A
app pub date -
Aug 24, 2006
filing date -
Sep 26, 1996
priority date (Note) -
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Abstract
A signal monitoring apparatus and method involving devices for monitoring signals representing communications traffic, devices for identifying at least one predetermined parameter by analyzing the context of the at least one monitoring signal, a device for recording the occurrence of the identified parameter, a device for identifying the traffic stream associated with the identified parameter, a device for analyzing the recorded data relating to the occurrence, and a device, responsive to the analysis of the recorded data, for controlling the handling of communications traffic within the apparatus.
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