System and method for common account based routing of contact records
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United States of America Patent
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Jul 1, 2014
Grant Date -
N/A
app pub date -
Nov 5, 2012
filing date -
Jul 9, 2001
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and system is provided for common account based distribution of contact records. A comparison engine analyzes call record accounts to identify and tag related call records, such as call record accounts related to the same individual. A common account tag detector detects related accounts and communicates with a common account controller of a distribution module that distributes contact attempts in pools and queues. The common account controller locates related accounts, such as by searching for accounts having the same tag, to prevent additional contact attempts to the individual associated with the related accounts. The related accounts are forwarded to the operator who made the successful contact to coordinate resolution of the related accounts along with the account that originated the contact attempt.
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