Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
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United States of America Patent
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Jun 27, 2017
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N/A
app pub date -
Dec 15, 2014
filing date -
Sep 24, 1999
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Abstract
A proxy system enables a worker remote from a communication center and limited to a light computer device unable to operate as a workstation at the communication center to operate with full access to data and software at the communication center. A proxy server, which may be a LAN-connected server at the communication center, has a two-way data link to the light computer device operated by the remote agent, and executes software which ascertains the hardware and software characteristics of the light device. The proxy server accesses communication center data at direction from the light device, operates communication center software tools, and provides results to the light device over the communication link in a form usable by the light device.
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