Integrating SIP control messaging into existing communication center routing infrastructure
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United States of America Patent
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Jan 16, 2018
Grant Date -
N/A
app pub date -
Dec 10, 2014
filing date -
Aug 10, 2001
priority date (Note) -
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Abstract
A software suite is disclosed for routing communication events over a data-packet-network using an IP session initiation and management protocol. The software suite comprises, a server application running on the network for computing and serving routing determinations per request, a session management application running on the network for initiating and managing routed and established session events, a parsing application running on the network for parsing request data received under session initiation protocol and a conversion application running on the network for converting data received under session initiation protocol into a routing request. All received communication requests for routing are in the form of the session initiation protocol wherein they are parsed and converted into routing requests processed by the server application and routed to determined destinations and wherein events are established as session events conducted under the session initiation and management protocol.
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