PBX data retrieval and reporting system and method
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United States of America Patent
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Aug 31, 1999
Issued Date -
N/A
app pub date -
Nov 19, 1996
filing date -
Oct 5, 1994
priority date (Note) -
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status (Latency Note)
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Abstract
A system and method is provided for scheduling data collection sessions between a collection computer and one or more computerized branch exchanges (CBXs). Telephone statistics data collected from the CBXs is stored into a database in the collection computer and accumulated according to fixed time intervals and one or more previously created organizational hierarchies. A report generation system and method is also provided for selectively retrieving stored data and formatting it into a report with features including time zone adjustment, time offsets, data element calculations, and 'where' conditions, all in a manner which does not require the user to understand the underlying database organization or any programming languages.
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