Apparatus and method for contacting a customer support line on customer's behalf and having a customer support representative contact the customer
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Dec 6, 2005
Grant Date -
N/A
app pub date -
May 24, 2000
filing date -
May 24, 2000
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method is provided in an application server configured for responding to hypertext transport protocol (HTTP) requests. The method includes storing, in response to a first HTTP request, an XML document that specifies for a user, a call number of a second party. The stored XML document is retrieved based on a second HTTP request by the user. A first HTML document is generated based on the retrieved XML document. The first HTML document has instructions including the call number for accessing the second party. A second HTML document is generated based on a prescribed input received from the second party. The second HTML document has instructions for connecting the second party with the user. Hence, a user may speak with a called party without ever having to remain on hold.
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