Inbound Technical Agent / Call Center - Bend,OR

TRG Customer Solutions

Stats

  • Inbound Technical / Call Center SPECIALIZATION
  • Bend LOCATION
  • 12-0149 REFRENCE NUMBER

Details

Posted:
Jul 27, 2012
Education:
High School Degree
Contact:
Katherine Armstrong
Phone:
412-706-5549

Description

TRG Customer Solutions is recruiting Technical Support Agents to begin training on August 19, 2012.

Technical Support Agents at TRG answer incoming calls in a call center environment. Our agents assist customers and help them to resolve technical support issues related to their personal computers.

Qualified applicants will be invited to attend an informational session, to learn more about the position, and to interview with a TRG representative.

These positions are full time. The program hours are from 4:00 am – 9:30 pm, seven days a week. TRG is seeking candidates who are able to be at the call center and work any shift during the program hours.

Candidates must successfully complete a three week, paid training course, prior to taking calls.

Requirments

Applications will be reviewed to determine that candidates meet the following minimum qualifications:

• Must be at least 18 years of age
• High School diploma or GED
• Customer Service Experience
• Solid work history

(A combination of on the job experience and/or education may satisfy these qualifications.)

In addition, TRG is seeking applicants with the following desired skills and/or experience:

• Practical experience with computer and internet use
• Exceptional problem solving skills
• The ability to provide patient, prompt and courteous problem resolution

The primary function of these positions is to provide technical support to incoming callers. This requires sitting or standing at a computer station, talking on the phone (using a headset), and entering information on a computer. Candidates must be able to perform the primary functions of this position with or without accommodation.

Specific duties include, but are not limited to:

Providing prompt, reliable, and accurate technical support to customers in a call center environment. Agents must effectively communicate with every customer by adjusting their technical vocabulary to that of the customer. Our agents are also responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.

Pay & Benefits
Benefits include the opportunity to participate in TRG’s medical, dental and vision insurance plans.


Internal candidates (current TRG employees) must submit an online application, as well as a Job Posting Response form. The application must reflect than an employee has been in their current position no less than six months. Employees must not have been subject to any disciplinary action within the last six months.

How To Apply

How to Apply:                                                                                          

Apply Online or please go to http://www.trgcs.com/joinus.

html to apply. Requisition Number: 12-0149,

 

TRG Customer Solutions is an Equal Opportunity Employer. Candidates must be 18 to apply.