CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC
Patent Owner
Stats
- 45 US PATENTS IN FORCE
- 0 US APPLICATIONS PENDING
- Jan 17, 2017 most recent publication
Details
- 45 Issued Patents
- 0 Issued in last 3 years
- 0 Published in last 3 years
- 2,816 Total Citation Count
- Jun 07, 1995 Earliest Filing
- 3 Expired/Abandoned/Withdrawn Patents
Patent Activity in the Last 10 Years
Technologies
Intl Class
Technology
Matters
Rank in Class
Top Patents (by citation)
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Recent Publications
- No Recent Publications to Display
Recent Patents
Patent #
Title
Filing Date
Issue Date
Intl Class
9549065 System and method for automated customer service with contingent live interactionOct 24, 12Jan 17, 17[H04M]
9406075 System and method for improving tuning using user provided satisfaction scoresJul 10, 13Aug 02, 16[H04M, G06Q]
9218128 Method and system for training users to utilize multimodal user interfacesFeb 27, 09Dec 22, 15[G06N, H04M, G09B, G06F]
8918342 System for closed loop decisionmaking in an automated care systemApr 29, 13Dec 23, 14[G06Q, G10L]
8738384 Method and system for creating natural language understanding grammarsNov 16, 12May 27, 14[G10L]
8504379 System and method for improving tuning using user provided satisfaction scoresJan 18, 12Aug 06, 13[G06Q]
Expired/Abandoned/Withdrawn Patents
Patent #
Title
Status
Filing Date
Issue/Pub Date
Intl Class
2009/0013,255 Method and System for Supporting Graphical User InterfacesAbandonedDec 28, 07Jan 08, 09[G06F]
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