Information exchange system and method
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United States of America Patent
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N/A
Issued Date -
N/A
app pub date -
Feb 28, 2007
filing date -
Nov 3, 2005
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method receives a request for information regarding a product or service from a user. The received request is provided to a speech processing system which attempts to generate an automated response to the received request. If the speech processing system generates a response to the received request, that response is provided to the user. However, if the speech processing system does not generate a response to the received request, the user is referred to an advisor to handle the received request.
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Family
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Cited Art Landscape
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