Voice response unit shortcutting

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United States of America Patent

PATENT NO 8290125
APP PUB NO 20100054430A1
SERIAL NO

12202682

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system, method and program product for providing voice response unit (VRU) shortcuts. A system is provided that includes: a user interface for allowing a user to input a targeted VRU, a goal, and call-specific information; a data mapping system for mapping the call specific information and user information pre-stored in a database to a VRU map associated with VRU; a VRU interface system for initiating a call with the targeted VRU and navigating the targeted VRU to an option associated with the goal; and a system for telephonically connecting the user with the targeted VRU when the option associated with the goal is reached.

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First Claim

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Grigsby, Travis M Austin, US 174 3121
Jania, Frank L Chapel Hill, US 62 1707
Miller, Steven M Cary, US 98 2015
Seacat, Lisa A San Francisco, US 71 2261

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