Voice response unit harvesting

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United States of America Patent

PATENT NO 9106745
APP PUB NO 20100067670A1
SERIAL NO

12211653

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system, method and program product for providing voice response unit (VRU) harvesting. A system is provided that includes: an account management system for allowing a user to identify a set of VRUs and associated data desired from each VRU; a navigation system for automatically navigating each VRU and collecting the desired data from each VRU; and an output system for outputting the desired data for the user.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Grigsby, Travis M Austin, US 174 3121
Jania, Frank L Chapel Hill, US 62 1707
Miller, Steven M Cary, US 98 2015
Seacat, DeLuca Lisa San Francisco, US 23 96

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11.5 Year Payment $7400.00 $3700.00 $1850.00 Feb 11, 2027
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