Voice response unit shortcutting
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United States of America Patent
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-
Oct 16, 2012
Grant Date -
Mar 4, 2010
app pub date -
Sep 2, 2008
filing date -
Sep 2, 2008
priority date (Note) -
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status (Latency Note)
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Abstract
A system, method and program product for providing voice response unit (VRU) shortcuts. A system is provided that includes: a user interface for allowing a user to input a targeted VRU, a goal, and call-specific information; a data mapping system for mapping the call specific information and user information pre-stored in a database to a VRU map associated with VRU; a VRU interface system for initiating a call with the targeted VRU and navigating the targeted VRU to an option associated with the goal; and a system for telephonically connecting the user with the targeted VRU when the option associated with the goal is reached.
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