Screening electronic service requests
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Apr 1, 2014
Grant Date -
Apr 4, 2013
app pub date -
Nov 26, 2012
filing date -
Mar 29, 2002
priority date (Note) -
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status (Latency Note)
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Abstract
A facility for screening service requests for requesting assistance is described. The facility receives from a user a service request that requests assistance with solving a problem associated with a system accessible to the user and includes information related to the system. The facility searches a collection of system status information for at least one entry that corresponds with the received information related to the system. Where a corresponding entry is found, the facility provides to the user an indication of the correspondence and an opportunity to cancel the service request.
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