Methods and apparatus for interfacing with a phone system in an on-demand service environment

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8718241
APP PUB NO 20110274258A1
SERIAL NO

12878283

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

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First Claim

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Patent Owner(s)

  • SALESFORCE.COM, INC.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Casalaina, Marco San Francisco, US 19 566
Ellis, Jason A Geneva, US 10 516
Kaw, Rahul Pleasanton, US 5 97
Vasudev, Gautam San Francisco, US 30 652
Wang, Rachel Foster City, US 13 408

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