Allocating shoppers for order fulfillment by an online concierge system accounting for variable numbers of shoppers across different time windows and varying capabilities for fulfilling orders

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United States of America Patent

PATENT NO 11823102
APP PUB NO 20220358443A1
SERIAL NO

17308996

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Abstract

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An online concierge system allows users to order items within discrete time intervals later than a time when an order was received. Each order may require a different set of characteristics for fulfilment by shoppers. Because different shoppers may have different capabilities, it is most efficient to reserve shoppers with specialized characteristics for orders that require them. The online concierge system maintains a set of hierarchical structures for different characteristics of shoppers, with each level in a hierarchical structure having a value. To select a shopper to fulfill an order, the online concierge system scores identifies groups of shoppers having characteristics capable of fulfilling the order based on levels in the hierarchical structure for each characteristic of a group. A shopper from a group having a minimum score is selected to fulfill the order.

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Patent Owner(s)

Patent OwnerAddress
MAPLEBEAR INC (DBA INSTACART)50 BEALE STREET SUITE 600 SAN FRANCISCO CA 94105

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Chen, Ji Mountain View, US 108 767
Chen, Yijia Oakland, US 15 104
Deng, Houtao Sunnyvale, US 15 8
Liu, Yile Sunnyvale, US 2 0
Sun, Christopher Shey-Tau Atherton, US 2 0

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