Configurable conversation engine for executing customizable chatbots

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United States of America Patent

PATENT NO 11580977
SERIAL NO

17037556

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Abstract

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A conversation engine performs conversations with users using chatbots customized for performing a set of tasks that can be performed using an online system. The conversation engine loads a chatbot configuration that specifies the behavior of a chatbot including the tasks that can be performed by the chatbot, the types of entities relevant to each task, and so on. The conversation may be voice based and use natural language. The conversation engine may load different chatbot configurations to implement different chatbots. The conversation engine receives a conversation engine configuration that specifies the behavior of the conversation engine across chatbots. The system may be a multi-tenant system that allows customization of the chatbots for each tenant.

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Patent Owner(s)

  • SALESFORCE, INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Hashimoto, Kazuma Menlo Park, US 40 546
Liu, Wenhao Redwood City, US 83 396
Qu, Jin Sunnyvale, US 26 143
Wang, Huan Fremont, US 255 429
Wu, Feihong Santa Clara, US 4 4
Xie, Tian Los Altos, US 26 34
Xiong, Caiming Menlo Park, US 143 3920
Yang, Xinyi San Mateo, US 7 10
Ye, Xugang Bellevue, US 3 2
Zhou, Yingbo Palo Alto, US 36 547

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